Terms & Conditions

Welcome to The Nuts Factory Chennai thenutsfactorychennai By accessing or using our website, https://thenutsfactorychennai.com/ thenutsfactorychennai you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not access or use our Website.

1. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years old or are accessing the Website under the supervision of a parent or legal guardian. Your continued use of the Website constitutes your acceptance of these Terms.

2. About Our Business

The Nuts Factory Chennai is an online and retail store offering premium dry fruits, nuts, seeds, spices, gift hampers, healthy snacks, and other related food products. Product availability may vary depending on stock and seasonal supply.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, weights, prices, and specifications displayed on the Website are accurate.

• Product images are provided for illustration purposes only.
• Natural products may vary in colour, size, shape, texture, or appearance.
• Minor natural variations will not be considered product defects.

4. Pricing

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless otherwise mentioned.
• We reserve the right to change prices without prior notice.
• Promotional offers, discounts, and coupon codes may be modified, suspended, or withdrawn at any time.

5. Orders

• All orders are subject to acceptance and product availability.
• We reserve the right to cancel or refuse an order due to stock shortages, incorrect pricing, payment failure, suspected fraud, or inaccurate customer information.
• Customers will be informed if an order is cancelled after payment.
• Eligible refunds will be processed through the original payment method.

6. Payments

Payments may be processed through authorised third-party payment gateways. By completing a purchase, you confirm that:

• You are authorised to use the selected payment method.
• The payment information provided is accurate and complete.
• The transaction may be subject to verification by the relevant bank or payment service provider.

We do not directly store complete debit card, credit card, UPI, or banking credentials entered through third-party payment gateways.

7. Shipping and Delivery

• Delivery timelines displayed on the Website are estimates and not guaranteed delivery dates.
• Delivery may be affected by the customer’s location, courier service, weather, holidays, strikes, government restrictions, or other circumstances beyond our control.
• Customers must provide a complete and accurate delivery address and contact number.
• We will not be responsible for failed or delayed deliveries caused by incorrect customer information or the recipient’s unavailability.

8. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds will be governed by our applicable Return and Refund Policy.

Due to the perishable and consumable nature of food products, opened, partially consumed, improperly stored, or used products will generally not be eligible for return.

A replacement or refund may be considered when:

• An incorrect product has been delivered.
• The product was damaged during transit.
• The product received was expired or defective.
• An item included in the confirmed order is missing.

Customers may be required to provide photographs, videos, order details, and packaging information within the period specified in our Return and Refund Policy.

9. Order Cancellation

Customers may request an order cancellation before the order has been packed or dispatched. Once an order has been dispatched, cancellation may not be possible.

We reserve the right to cancel an order due to stock unavailability, technical errors, payment issues, delivery restrictions, or suspected fraudulent activity.

10. Food Allergy Disclaimer

Our products may contain or come into contact with nuts, peanuts, seeds, dairy products, gluten, sesame, soy, or other allergens during sourcing, storage, packaging, or handling.

Customers with food allergies, intolerances, medical conditions, or dietary restrictions must carefully review the product information and consult a qualified healthcare professional where necessary before consumption.

11. Product Storage and Consumption

Customers are responsible for storing products according to the instructions provided on the packaging or product page. Products should be consumed before the stated expiry or best-before date.

We will not be responsible for deterioration, contamination, loss of freshness, or damage caused by improper storage or handling after delivery.

12. Website Use

You agree not to:

• Use the Website for any unlawful or fraudulent activity.
• Attempt to gain unauthorised access to our systems or accounts.
• Upload viruses, malware, harmful code, or malicious content.
• Interfere with the operation or security of the Website.
• Copy, scrape, reproduce, or misuse Website content without permission.
• Submit false, misleading, offensive, defamatory, or illegal content.

13. Customer Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account.

You must notify us promptly if you suspect unauthorised access to your account.

14. Intellectual Property

All Website content, including our name, logo, branding, product images, photographs, graphics, text, videos, icons, layout, and design, is owned by or licensed to The Nuts Factory Chennai and is protected under applicable intellectual property laws.

No content may be copied, reproduced, republished, modified, distributed, sold, or commercially used without our prior written permission.

15. Reviews and User-Submitted Content

When you submit a review, comment, photograph, suggestion, or other content, you confirm that:

• The content is accurate and based on your genuine experience.
• The content does not violate any third-party rights.
• The content is not defamatory, offensive, misleading, or unlawful.

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display submitted content for business, promotional, and marketing purposes.

16. Third-Party Services and Links

The Website may contain links to third-party websites, payment gateways, courier providers, social media platforms, or other external services.

We are not responsible for the availability, content, security, terms, privacy practices, or performance of third-party websites and services.

17. Limitation of Liability

To the maximum extent permitted by applicable law, The Nuts Factory Chennai will not be liable for:

• Indirect, incidental, special, or consequential losses.
• Loss of profits, revenue, data, or business opportunities.
• Courier delays or delivery failures beyond our control.
• Temporary Website interruptions or technical issues.
• Allergic reactions where relevant product or allergen information was reasonably provided.
• Damage caused by improper storage, handling, or consumption of the products.

18. Indemnification

You agree to indemnify and hold harmless The Nuts Factory Chennai, its owners, employees, representatives, and service providers from claims, losses, liabilities, expenses, or damages arising from your misuse of the Website, violation of these Terms, or infringement of another person’s rights.

19. Privacy

The collection and use of personal information through the Website will be governed by our Privacy Policy.

20. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. The revised Terms will be published on this page with an updated effective date.

Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

21. Governing Law and Jurisdiction

These Terms & Conditions will be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms or the use of the Website will be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu.

22. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact us using the contact information displayed on our Website.

The Nuts Factory Chennai
Website: https://thenutsfactorychennai.com/