Shipping Policy
Thank you for shopping with Thenutsfactorychennai. This Shipping Policy explains how orders placed through https://thenutsfactorychennai.com/ are processed and delivered.
1. Order Processing
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.
During festivals, special offers, sales, or periods of high order volume, processing may take slightly longer.
2. Shipping Locations
We currently deliver to serviceable locations across India. Delivery availability may vary depending on the customer’s PIN code and the availability of our courier partners.
3. Estimated Delivery Time
Once dispatched, orders are generally delivered within 3–7 business days. Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.
The estimated delivery period is provided for reference and should not be considered a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes the payment. Shipping charges may vary based on the order value, product weight, delivery location, and promotional offers.
5. Order Tracking
Once your order has been shipped, tracking details may be shared through email, SMS, WhatsApp, or your registered contact number.
Tracking information may take up to 24 hours to become active after the order has been handed over to the courier partner.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details, including their full name, address, PIN code, and phone number.
Thenutsfactorychennai will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
7. Failed Delivery Attempts
Our courier partner may make multiple attempts to deliver the order. If the delivery cannot be completed because the customer is unavailable, refuses the shipment, or provides an incorrect address, the package may be returned to us.
Additional shipping charges may apply if the customer requests the order to be shipped again.
8. Delayed Orders
Delays may occur due to weather conditions, natural disasters, transport disruptions, government restrictions, courier-related issues, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers in tracking delayed shipments, but we cannot guarantee delivery within the original estimated timeline.
9. Damaged or Tampered Packages
Customers are advised not to accept packages that appear visibly damaged, opened, or tampered with at the time of delivery.
If the product received is damaged, incorrect, or incomplete, please contact us within 24 hours of delivery and provide clear photographs or an unboxing video of the package and product.
Claims submitted without adequate supporting evidence may not be eligible for replacement or refund.
10. Perishable and Food Products
As we sell food products, customers must store the products according to the storage instructions mentioned on the packaging. Thenutsfactorychennai will not be responsible for damage or spoilage caused by improper storage after successful delivery.
11. International Shipping
International shipping is not currently available unless specifically confirmed by Thenutsfactorychennai before the order is placed.
12. Contact Us
For questions regarding shipping, delivery, or order tracking, please contact us through the contact information provided on our website:
Thenutsfactorychennai
Website:
https://thenutsfactorychennai.com/
Email: ibrahimsyad07@gmail.com
Phone: +91 7418436495
13. Policy Updates
Thenutsfactorychennai reserves the right to modify or update this Shipping Policy at any time. Any changes will become effective immediately after being published on this website.